An efficient staff of few requires an image of a large distribution company of beverages. At present, three partners run the company from various geographical locations with their call center located in India.
When a partner changes one of his numbers or the call center provides a new number havoc arises with their communications. Currently, there is no method to transfer a call or calls to the call center or to a partner.
vibratoPBXtm renders centralization of inbound calls for distribution to different departments or extensions irrespective of the geographical location. Each partner can have an exclusive extension with the facility to change personal numbers when the situation demands, but without disturbing the communication flow. Further, partners can transfer inbound calls among themselves or transfer them to the ordering queue without difficulty.
The Ordering Queue permits the transfer of inbound calls to the call center representative, however if no representative is available, callers will be put on hold with music in the background until they are connected. The number of lines (extensions) to the call center can be increased or decreased depending on how busy the business is during that particular season of the year via the administration area of vibrato.