A nationwide architectural, engineering, construction firm has several projects, project directors, clients and vendors across various cities and time zones with a telephone number assigned to each of the divisions namely, Architecture, Engineering and Construction.
Most of the staff is involved in all three divisions and the company needs three distinct virtual receptionists / auto attendant to direct inbound callers to the relevant department or staff member, regardless of their location.
It is also necessary to transfer calls within the business organization.
vibratoPBXtm provides the option to have multiple reception assistants / auto attendants allowing each their own specific telephone numbers.
vibratoPBXtm‘s design allows one extension accessed by all reception assistants / auto attendants. The members of the staff can redirect this extension to any phone or they can set ‘follow-me’ mode, enabling vibrato to call up to four different phone numbers sequentially.
The availability of a single extension can receive calls, transfer inbound calls to a queue, another department or staff extension as a supervised or unsupervised call transfer augments the convenience vibrato supplies.